VISHAH SHAHID

Spearheaded the digitalization of an extensive volume of CDA files, transitioning physical records into accessible digital formats.

Executed precise data entry operations, maintaining an accuracy rate of over 98% for critical government documentation.

Implemented rigorous monitoring and checking protocols to identify and rectify data entry errors, enhancing data integrity and reliability.

Responded to a high volume of customer inquiries across phone, email, and live chat channels, achieving a high resolution rate.

Assisted customers with navigating websites, mobile applications, and online platforms, improving user experience and reducing friction.

Guided users through complex processes such as account setup, login troubleshooting, and order management (placement, tracking, modification, cancellation).

Optimized company and personal profiles, increasing visibility and engagement by sharing regular and relevant content.

Utilized LinkedIn Ads (Sponsored Content, InMail) to target specific audiences, contributing to enhanced brand reach.

Generated leads through Lead Gen Forms and retargeting with LinkedIn Insight Tag, supporting business development objectives.

Managed live chat support for a diverse international customer base, resolving inquiries efficiently and maintaining high customer satisfaction.

Coordinated dispatch-related inquiries and service/product dispatches, ensuring timely and accurate delivery.

Verified customer details and service requirements meticulously before dispatching, leading to a reduction in errors and improved service quality.

Collected basic information using public records and databases for effective skiptracing, enhancing data accuracy for lead generation.

Utilized paid skip tracing tools and social media platforms (LinkedIn, Facebook) to identify and qualify leads based on intent and interest.

Executed email marketing campaigns to nurture generated leads, supporting client acquisition and business development efforts.

Processed customer requests for new and replacement cheque books, verifying identity and account details to ensure security and accuracy.

Managed the tracking and dispatch of cheque books, proactively informing customers on readiness and resolving delays or non-receipt issues.

Ensured strict compliance with bank policies and regulatory guidelines while coordinating with the back office for timely dispatch.